*we are unable to offer an emergency service please see info at bottom of page
BOOKING APPOINTMENTS - How, Where, When and How Much?
Therapy Appointments are arranged directly by calling Helen at CBT Hathi Therapies on 07548 938654 and can be arranged in Colchester or Maldon or online via video link.
HOW?....
Helen will have a brief telephone consultation with you, to take down a few details, to take a brief outline of the problem you are seeking help for and consider the appropriateness of therapy. There is no charge for this.
Your initial assessment appointment is 60-75 minutes. This may sound like a long time but many people are surprised by how quickly it goes. You don't need to worry about what to talk about or where to start. Helen will support you through the initial appointment by asking some questions which help her to begin to understand what the issues are and identify with you what you would like to achieve from therapy. Helen aims to make you feel comfortable to share information and understands it can feel strange if you aren't used to talking about personal things to others (please also read our confidentiality policy)
Follow-up sessions are usually 50-60 minutes dependent on therapy approach e.g. some EMDR sessions may sometimes be 90 minute sessions. However this will be agreed between yourself and Helen after your initial assessment
Your initial assessment appointment is 60-75 minutes. This may sound like a long time but many people are surprised by how quickly it goes. You don't need to worry about what to talk about or where to start. Helen will support you through the initial appointment by asking some questions which help her to begin to understand what the issues are and identify with you what you would like to achieve from therapy. Helen aims to make you feel comfortable to share information and understands it can feel strange if you aren't used to talking about personal things to others (please also read our confidentiality policy)
Follow-up sessions are usually 50-60 minutes dependent on therapy approach e.g. some EMDR sessions may sometimes be 90 minute sessions. However this will be agreed between yourself and Helen after your initial assessment
WHERE?....
No drop-in available - by appointment only
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COLCHESTER
At The Stable Rooms; a peaceful setting on the outskirts of Colchester. 5A The Stream, Layer Road, Colchester CO2 0HT (close to what was Clarice House, now Bannatynes Health Club). Free parking available immediately outside the consulting room. 
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MALDON
At The Silver Street Clinic and Mindfulness Centre, 21A High Street Maldon situated above the Temme English estate agency, with a view of the estuary. The nearest public carpark is the White Horse Lane Carpark. There is a bus stop outside. 
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ONLINE
During lockdown we were able to continue to successfully use Zoom video sessions for clients' therapy. This will now continue to be an available option. It allows those clients who are unable to attend face to face sessions for various reasons, to continue to receive the support and to facilitate the change they are looking for. Whether they are shielding, have moved or live further away or perhaps are away on business but still want to be able to have their session, video link has proved to be a helpful way of connecting and maintaining continuity with therapy. |
WHEN?....
Appointments are available Monday to Friday with daytime and some evening appointments available. I have some flexibility in my diary, so please discuss with me what works best for you and we will aim to get you booked in for the most convenient time. Generally, unless there is a waiting list in place, an appointment will be available within 2 weeks of your getting in touch.
HOW MUCH?....
Fees for psychological therapy sessions may vary depending on approach required. However the fee for most clients is £80 for routine appointments. The first appointment fee regardless of therapy approach is £90 (this appointment is slightly longer at 60-75 minutes).
Please discuss the cost of your treatment at the time of booking.
MAKING PAYMENTS
INITIAL CONSULTATION CANCELLATIONS
You will be invoiced the full consultation appointment fee if you cancel or reschedule with less than 48 hour’s notice or if you fail to attend.
ON-GOING THERAPY APPOINTMENT CANCELLATIONS
On-going therapy occurs on a mutually agreed day and time, this time is reserved for you and the nature of our work means that when cancelled at short notice it is unlikely the slot will be filled. This has a knock on effect for availability of appointments for yourself and others. The cancellation policy is in place to make it possible to maintain consistency and availability of appointments for the duration of our work together.
Payment is due for all sessions, including those you fail to attend or cancel unless 24 hrs notice is given. You will be invoiced for sessions you do not attend.
If your appointments are funded by another service, (e.g an occupational health service or charity) the cancellation policy remains the same. All cancellations (as above) will be charged to the fee payer. Depending on the agreement cancellations or non-attendance will either reduce the available number of sessions to you or may result in your fee payer withdrawing funding.
Sessions cancelled by myself will not be charged.
Thank you so much for your understanding and cooperation. If you have any questions about this please discuss this with Helen.
Please discuss the cost of your treatment at the time of booking.
MAKING PAYMENTS
- Initial in-person consultation: I accept payment by cash for your first appointment; please bring it with you and pay when you arrive. Alternatively you can pay in advance of the appointment by bank transfer.
- Initial online consultation: The fee is to be paid by bank transfer in advance of your appointment.
- On-going in-person therapy session: The fee is due on the day of your appointment. Payment can be made either by cash or bank transfer on the day of your appointment. Although the former are preferred methods of payment, a card machine is available or an invoice with payment link can be sent to you (the payment link allows you to pay by bank transfer or by credit card – bank transfer is preferred)
- Online therapy session: The fee is due on the day of your appointment. Payment can be made by bank transfer or at your request an invoice with payment link can be sent to you (the payment link allows you to pay by bank transfer or by credit card - bank transfer is preferred)
INITIAL CONSULTATION CANCELLATIONS
You will be invoiced the full consultation appointment fee if you cancel or reschedule with less than 48 hour’s notice or if you fail to attend.
ON-GOING THERAPY APPOINTMENT CANCELLATIONS
On-going therapy occurs on a mutually agreed day and time, this time is reserved for you and the nature of our work means that when cancelled at short notice it is unlikely the slot will be filled. This has a knock on effect for availability of appointments for yourself and others. The cancellation policy is in place to make it possible to maintain consistency and availability of appointments for the duration of our work together.
Payment is due for all sessions, including those you fail to attend or cancel unless 24 hrs notice is given. You will be invoiced for sessions you do not attend.
If your appointments are funded by another service, (e.g an occupational health service or charity) the cancellation policy remains the same. All cancellations (as above) will be charged to the fee payer. Depending on the agreement cancellations or non-attendance will either reduce the available number of sessions to you or may result in your fee payer withdrawing funding.
Sessions cancelled by myself will not be charged.
Thank you so much for your understanding and cooperation. If you have any questions about this please discuss this with Helen.
IMPORTANT: This service does NOT offer a crisis or out-of-hours service. If you require immediate attention because you have thoughts of harming yourself or others in any way please call your GP for an urgent appointment as soon as possible / call or contact the Samaritans on 116 123 (you do not need to feel suicidal to call them - you may just need someone to talk to) OR take yourself immediately to A&E where they can put you in touch with your local crisis team - remember you are as unique and as important as the next person - make that call - ask for support.
